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A to Z Guide 10,000 Steps Walking Program The 10,000 Steps Walking Program is available at the Xcel Energy Center Tuesday through Thursday ofn non-event days from 11 a.m. - 2 p.m. and runs from October through April. As a member of the 10,000 Steps Program, you are eligible for prizes from Regions Hospital, Health Partners, Minnesota Wild and Xcel Energy Center. Registration information can be obtained by calling 952.883.7800. For more information on the program visit http://www.regionshospital.com. A Access Privileges
Accessibilty Information (ADA) ATM Locations There are four (4) Wells Fargo ATMs and one (1) TCF ATM for your convenience located throughout Xcel Energy Center.
B Baby changing stations are located in all public restrooms. In addition, family restrooms are available on all levels of the arena. Banners and Signs Banners and signs are allowed for some events. However, they may not be hung or fastened anywhere in Xcel Energy Center. Binocular Rental C Failure to comply with the Xcel Energy Center camera policy may result in the film being confiscated. The following are general rules of camera use and can be overridden based on a specific request from the event or promoter:
Cellular Phones and Pagers The use of cellular phones and pagers is permitted provided they do not interfere with other guests' enjoyment of the event. Our company receives many requests for donations and each and every one is given serious consideration. Please verify that your request falls within our established guidelines as listed below:
Children For most events children younger than two (2) years of age do not require a ticket if held on the lap of an accompanying adult. Fold-up strollers should be stored under your seat while non-folding strollers should be checked at Guest Services, located near sections 104/105, on the 100 Level. During all Minnesota Wild and Minnesota Swarm home games, fans may visit the Community Relations Center behind section 124 for more information on community programs or call 651-602-6000. MSE Community Giving Fund The MSE Community Giving Fund is primarily focused on supporting children’s medical related charities, educational initiatives and programs that grow and support youth hockey in the State of Hockey. The fund will create new opportunities to give back to the community, while continuing the efforts of many successful 10,000 Rinks Foundation programs including the silent auction tables, game-day program sales, the Xcel Energy Puck Wall program, Wild Charity of the Month, Gaborik’s Guests, and Wives of the Wild. In the years leading up to the completion of Xcel Energy Center, Minnesota Wild and Xcel Energy Center officials envisioned museum exhibits in the arena dedicated to Minnesota’s contributions to the sport of hockey. Below are listed the exhibits that can be viewed in Xcel Energy Center:
Concert and Event Merchandise Centerplate coordinates special event and concert merchandise for Xcel Energy Center. Questions on concert and event merchandise can be directed to Xcel Energy Center’s Centerplate office at 651.726.8130. Xcel Energy Center features numerous concession stands and portable stands operated throughout the arena, which are supplied by Centerplate. Centerplate can be reached at 651.726.8130. A wide selection of food is available ranging from carved sandwiches, wraps, cheese steak sandwiches, brick oven pizza, fish and chip baskets and specialty BBQ, but there are also arena favorites – popcorn, hot dogs, bratwurst, hamburgers, personal pan pizzas, and chicken tenders. The Iron Range Grill restaurant, located at section 120 (Gate 4), also features bar service and a sports bar menu with 40 flat screen televisions to catch the most current sporting action. Contact Us Major highways (Interstate 94 and 35E) run through downtown Saint Paul, making Xcel Energy Center easily accessible from all parts of the state. The arena is located on the corner of Kellogg Boulevard and West Seventh Street. Detailed directions Door Opening Times Gates open one (1) hour prior to most events. The exception is VIP Gate 5, which opens two (2) hours prior to all Minnesota Wild and Swarm games and one (1) hour for most other events, allowing premium seat holders early access to the Treasure Island Resort & Casino Club Level restaurant and the Club Cambria Executive Suite areas. (There may be occasional gate opening time changes for special circumstances.) Elevators are located throughout Xcel Energy Center. The escalator on the 100 level at section 107 provides access to the Treasure Island Resort & Casino Club Level and the 200 Level. Emergency Event Phone Number The emergency event phone number is 651.726.8200. This number can be used in case of emergency during an event. If you are expecting an emergency phone call, please leave your name and seat location at Guest Services at section 104/105. If a message is received, a guest services representative will deliver the message to you at your seat. Exit and Re-Entry There is no re-entry to Xcel Energy Center. F Family Room A family room is available for selected events at Xcel Energy Center. The family room provides parents or chaperones of event patrons (who do not want to purchase a ticket) a complimentary place to relax throughout the event. Limited refreshments will be available, along with television and/or movies played on the family room’s theater-style projection system. Please contact the box office at 651.726.8240 to verify if a particular event will have a family room available. Fan Mail Letters for artists or performers should be mailed to: First Aid Regions Hospital First Aid Station is located at section 104/105, next to Guest Services, on the 100 level. Contact any Xcel Energy Center staff member if you need assistance. Food and Beverages / Bottles and Cans Buests are not permitted to bring any outside food or beverages into Xcel Energy Center. Containers including bottles, cans, thermos bottles and plastic coolers are not permitted for the safety and protection of our guests. Fundraising for Non-Profit Organizations Centerplate partners with area non-profit organizations to staff concession stands in exchange for donations to their organization. For more information, email nposcheduling77206@centerplate.com. For group tickets for select shows, contact the Group Sales Department at 1.866.XCEL.TIX or 651.312.3486. Guest Conduct Xcel Energy Center is committed to providing a fun, family atmosphere. Guests using foul language or appearing to be intoxicated will be ejected from the arena. Guests wearing obscene or indecent clothing will be denied entry. For the comfort and enjoyment of our guests, noisemakers of any type (e.g., air horns, cow bells, etc.) are prohibited. The use of laser pointers is strictly prohibited and will result in ejection. If someone is interfering with your enjoyment of the event, please contact an Xcel Energy Center staff member. There are two (2) Guest Services locations in Xcel Energy Center. They are located on the 100 level at section 104/105 and at section 206 of the 200 level. They are staffed with knowledgeable guest services representatives who will assist you with your questions and concerns. The Guest Services phone number is 651-726-8200 during an event and 651-265-4867 during daytime hours. H Hockey Lodge The Hockey Lodge team store is located in the main lobby of Xcel Energy Center. As the official team store, the Hockey Lodge offers fans the widest variety of team publications and merchandise for not only the Minnesota Wild and Swarm, but also North Stars, WCHA, Minnesota RollerGirls and other special event merchandise. Hockey Lodge kiosks are open during games and are located just inside Gate 2, on the 200 Level at Section 215 and on the Treasure Island Resort & Casino Club Level behind Sections C9-10. There is also a location at the Mall of America (E160) that operates on regular MOA hours. Visit the Hockehy Lodge online catalog at www.hockeylodge.com. To place orders by telephone please call 651.726.8250 or email. Regular store hours: Monday through Saturday from 10 AM to 6 PM and during Wild and Swarm home games I IKON Business Center The Minnesota Wild has partnered with IKON Management Services to provide an on-site business center to assist you with all your document needs. Some of the services include: copying, printing, scanning and finishing. The IKON Business Center is located directly across from Gate 5 and is open Monday through Friday from 9 a.m. to 5 p.m. J During an event lost and found service is located at Guest Services at Section 104/105 on 100 Level. Found items will be stored for 30 days. To learn if an item has been recovered, please call 651.265.4800. Xcel Energy Center is not responsible for lost or stolen items. Lost Children Guests are encouraged to instruct children in their group what to do if they get lost. If a child is lost or separated from his or her group, the child should ask the nearest Xcel Energy Center staff member for help. A lost child will be taken to Guest Services at Section 104/105. Parents looking for a child should follow the same procedure. Children who retain their ticket stub are much easier to locate and bring back to their seats and parents. M Merchandise/Souvenirs Xcel Energy Center has merchandise locations throughout the arena to satisfy your souvenir needs. Minnesota Wild and Swarm official merchandise can be purchased throughout the arena during a game and at Hockey Lodge store locations all-year-round. (See Hockey Lodge for store details.) Pay Phones There are a number of pay phones located throughout Xcel Energy Center, with the largest number being near the box office at Gate 1. TDD/TTY phones are located at the VIP Concierge desk at Gate 5 for Treasure Island Resort & Casino Club Level and Club Cambria Executive Suite Level patrons, at Gate 3 on the 100 Level, and by the box office. Police and Security For your safety and convenience, security personnel are stationed throughout the arena. I f you have an emergency, please notify the nearest Xcel Energy Center staff member immediately. Q R Listen to Bob Kurtz while former Minnesota North Star Tom Reid serves as the color analyst for each and every game across the Minnesota Wild Minnesota Wild Radio Network. WCCO Radio (830 AM) is the official flagship station of the Minnesota Wild. All Minnesota Wild games can be heard on WCCO Radio and the Minnesota Wild Radio Network. In-arena broadcast can be heard on 95.7. Xcel Energy Center features a wide variety of restaurants including Headwaters Bar & Grill and Iron Range Grill. Headwaters Bar & Grill is located on the Treasure Island Resort & Casino Club Level and accepts reservations for all Wild and Swarm games and most Xcel Energy Center events. To make a reservation, please call 651.726.8400. The Iron Range Grill is located on the 100 level near Gate 4 and is open to all Xcel Energy Center patrons. In the interest of guest safety and enjoyment, Xcel Energy Center reserves the right to prevent certain items from being carried into the arena. These include, but are not limited to, weapons or anything else that can be used as dangerous projectiles. Similarly, other items that may jeopardize the safety or viewing/listening enjoyment of the guests may be prohibited. Xcel Energy Center bans guns on the premises. S Security For your safety and convenience, security personnel are stationed throughout the arena. If you have an emergency, please notify the nearest Xcel Energy Center staff member immediately. Smoking Xcel Energy Center is a smoke-free arena. Smoking anywhere in the building is strictly prohibited. Designated smoking areas are located outside the arena at Gates 3 and 4. T Television Broadcast – Wild Games Minnesota Wild games can be seen on Fox Sports Net (FSN) North cable television, as well as KSTP 5 Eyewitness News and KSTC-TV 45 over-the-air television. Dan Terhaar provides the play-by-play and Mike Greenlay is the color analyst. Tours At this time, there are no public tours offered at Xcel Energy Center. When available, tours of the public areas of the Xcel Energy Center are typically done on non-event Tuesday's at 1:30 p.m. Reservations are required. Alternate times may be available depending on the Xcel Energy Center event schedule. Tours Begin at Gate 1 of the Xcel Energy Center and include a fifteen minute informative lecture on the many amenities of our complex. Guests are then guided through each of the four levels of the facility, explaining what each level has to offer. Taxis A taxi stand is located on Kellogg Boulevard on the south side of the arena. U V W For a small fee, kids can join the Minnesota Wild Kids Club. Membership includes a packet of Wild goodies, discount card for the Hockey Lodge, member ID card, Wild Kids Club Newsletter and invitations for special events. For more information, please call 651.602.6000 or send an email to kidsclub@wild.com. Wheelchairs X Fans can give their own name a permanent place at Xcel Energy Center, honor family members and friends, or celebrate a special event or memory in a unique and lasting way. Pucks will become a permanent part of the Xcel Energy Puck Wall, located by Section 124. Y |
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